I just have to share this with you, it's too funny. Well sort of.. ;p. The miniature babyhats on the photo's below are the same one.... :D. Yes, they are. At least according to the miniaturewebshop-owner. The reason she says I think I got a different one than I ordered is just because of the ribbon in the right one....
it's like saying they look different because of the different backgrounds.. djeez ;). The left one is the one I ordered, the right one the one I got. There are 4* obvious differences between them - besides the irrelevant ribbon - that simply cannot be denied. Even my almost 3-year-old niece would be able to see they're not the same.
*one of the 4 can't be seen by you: the one I got is a one sided/one layered crocheted piece in the shape of a hat, where the left one clearly is a hat and opens. Like a hat should. I also think the one I got is bigger (in any case it's way too big for a 1:12 scale baby's hat, more like 1:6 scale) than the one on the left. But there were no sizes mentioned, so cannot be sure about that and size is not one of the 4 obvious differences
I think it's safe to say I'm not being taken serious at all by the miniaturewebshop-owner, who still hasn't been willing to even admit sending me something different than what I've ordered, let alone offering a solution. She insists it's the same, just with a ribbon added. Seriously. I send these two photo's to her a second time because I thought something must have gone wrong with the photo's coming through in the e-mail or something: when seen together, how on earth - and in good conscience - can you say these two hats are the same?
I won't mention the webshop's name, don't want to publicly discredit it, but - if only for you to have a bit of a laugh ;) - did want to share this somewhat strange experience. It makes me seriously wonder in what upside-down universe she lives in and what she's doing in ours ;p.
I don't mind mistakes at all, especially trivial ones like wrongly delivered stuff like this. We're all human and it happens, I'm the first to be (very) understanding about them.
what I DO mind - a lot - is dishonesty and being continuously treated as if I'm the crazy one. To me it's never or not so much about the mistakes made, it's all about how they're being dealt with. In this case: not so well..
it's a real shame 'cause they've got great miniatures and lots of them, but I won't be going back there. Not just because of this, there was more that wasn't very decent. She could have dealt with this in a way I would have had no problem with her mistakes and also would have forgiven her immediately for the other things I've not mentioned here*, if she'd just admitted to it. And it's not some employee not invested in the company treating a customer poorly, it's the owner herself no less..
*quite unprofessional stuff, even wrongful suggestions. Really not the way to treat a customer, also denying some of it while that was just as clear as the hats not being the same
you really don't have to treat me like a king - as the saying suggests - but be honest and at the very least offer me the courtesy of not treating me like a complete idiot.
pretty reasonable right? After the initial irritation and disbelief, I can't help but laugh, mostly about her persistant denial of the hats being different. How ignorant can you be? It's just too funny to take seriously!
and of course it only makes me more happy and thankful that my usual experience of online miniature- (or otherwise) stores have almost all been superpositive - despite mistakes that inevitably occur on occasion. Most of them were very professional & customerfriendly about them. Some even gave a kind of service they wouldn't have had to! The above experience is truly a rare exception - thankfully :D.